Shipping policy

• Orders are processed within 24 hours of payment confirmation.

• Standard delivery time is up to 5 business days from the date your order is dispatched.

• Shipping times may vary slightly for remote locations; you will receive tracking details by email/SMS when your order ships.

• Any estimated delivery dates are counted from the order dispatch date, not the order placement time.

Returns & Exchanges (5-day return window)

• You may request a return or exchange within 5 calendar days from the date of delivery.

• To be eligible for a return:

  • Item must be unused, unwashed, undamaged, and in the original packaging with all tags and accessories.

  • Any free gifts or bundled items must be returned together.

• To initiate a return, email tapiocaecommerce@gmail.com